2020-03-16 COVID-19 – Letter to our customers

March 16, 2020 YKK

March 16, 2020

Dear Valued Customers,

We want to thank you for your patience during this very challenging situation and provide you with an update on our response to the COVID-19 pandemic.

Aligning with public health authorities

The YKK COVID-19 Task Force has been in place since February. Every day we monitor the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and other reliable global and local news sites. We meet regularly to determine how to best protect our community of employees while also maintaining operations. We have Business Continuity Plans in place to ensure the continuation of services. We will continue to seek guidance from public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

The safety and well-being of our employees and our customers is always our priority. As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, are encouraging teleconferencing, and continue to reinforce safe behavior in our plants and offices, where we have ramped up deep-cleaning. We have protocols in place that activate closures, disinfection, and appropriate quarantine procedures based on recommendations by government and health agencies. In addition, we are asking that all currently scheduled customer visits for the month of March and early April be cancelled and rescheduled for a later date.

Assisting our employees

We are in continuous communication with our employees, reminding them about the importance of good hygiene and providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work, and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

Our commitment to our customers and our communities

As the number of cases continues to escalate globally, YKK is proactively taking steps to anticipate any possible disruptions in our ability to service our customers. While we do not foresee any disruptions in our service at this time, we are committed to keeping our customers informed of any changes.


John Smith
YKK (U.S.A.) Inc.



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