One Conversation at a Time Series- KerryAn Simpson
KerryAn Simpson, east region sales manager at YKK (U.S.A) Inc. shares her thoughts on YKK's Fundamental Beh...
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2019-11-11 Issue 122 – Fundamental Behavior 20 – Pay attention to the details
Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work.
2019-11-04 Issue 121 – Fundamental Behavior 19 – Be proactive
Being Proactive does not eliminate events but it does prevent them from being catastrophic. Good, successful companies do this well and you can see it in their business philosophy
2019-10-28 Issue 120 – Fundamental Behavior 18 – Take ownership
Take personal responsibility for making things happen. It’s never someone else’s job.
2019-10-21 Issue 119 – Fundamental Behavior 17 – Practice blameless problem-solving
I think whether a problem can be grasped promptly depends on managers communicating with employees on a regular basis and whether they are building a relationship of trust.
2019-10-14 Issue 118 – Fundamental Behavior 16 – Provide meaningful appreciation
Every day, we are working towards achieving our plan. There are many challenges as we work towards achieving that plan. Challenges at the time of planning, unexpected challenges, challenges that...
2019-10-07 Issue 117 – Fundamental Behavior 15 – Listen to understand
How many times have we told our children, “It would be a lot easier if you would just learn to listen?” I remember a children’s book by Howard Binkow titled, Howard B. Wigglebottom Learns to...
2019-09-30 Issue 116 – Fundamental Behavior 14 – Invest in relationships
Make decisions that enhance long-term relationships. This applies to customers, employees, and society. Strong relationships enable us to more successfully work through difficult issues.
2019-09-23 Issue 115 – Fundamental Behavior 13 – Be a team player
I love sports! I grew up playing team sports and learned valuable lessons that can be applied to life after sports, especially in the workforce. Team sports shaped who I am today as an...
2019-09-16 Issue 114 – Fundamental Behavior 12 – Seek improvement in everything
Continuously reevaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo.
2019-09-09 Issue 113 – Fundamental Behavior 11 – Innovate
Innovation and change are the forces that move society forward and allow us to overcome the challenges of everyday living.
2019-09-02 Issue 112 – Fundamental Behavior 10 – Be process driven
Let’s check the definition of “Process” in the dictionary. I found the definition below in the Cambridge Dictionary and found significant meaning in it. It says, “Process: a series of actions that...
2019-08-26 Issue 111 – Fundamental Behavior 9 – Honor commitments
This is a behavior which we must truly understand. Whenever we make a deal or we commit to perform a certain task, it is very important to comply, since that creates trust. When we fail or we do...
2019-08-19 Issue 110 – Fundamental Behavior 8 – Make customers a priority
Within our Core Values, there are three key areas: Employees, Society, and Customers. When focused on customers, our Core Values direct us to “Insist on Quality in Everything.” This holds true...
2019-08-12 Issue 109 – Fundamental Behavior 7 – Clarify expectations then respond quickly
This important Fundamental Behavior reminds us to take a proactive step towards enhancing the probability that our personal service will meet (and hopefully exceed) the expectation of our internal...
2019-08-05 Issue 108 – Fundamental Behavior 6 – Lead by Example
2019-07-29 Issue 107 – Fundamental Behavior 5 – Embrace Diversity
Be curious and be inclusive. Embrace people of all backgrounds and with perspectives different from your own. Be sensitive to the intrinsic differences that make us individuals.
2019-07-22 Issue 106 – Fundamental Behavior 4 – Make Quality Personal
When you stop and think about Fundamental Behavior #4, “Make Quality Personal,” you have to realize this had to be the most important character trait of Tadao Yoshida. This was what inspired him...
2019-07-15 Issue 105 – Fundamental Behavior 3 – Protect the Environment
We all have choices in life and the ones we choose mold us into who we are today. The choice to protect our environment is one of those choices that people can make with no monetary cost involved...
2019-07-08 – Issue 104 - Fundamental Behavior 2 – Be Vigilant About Safety
The health and safety of each employee is our first priority. We have policies and work instructions to help ensure that tasks are being done safely, but to be best in class and ensure no one is...
2019-07-01 Issue 103 – Fundamental Behavior 1- Do the right thing always